Orvellu 30 Day Return Policy

At Orvellu, customer satisfaction is our priority. We stand behind the quality of our products and want you to feel confident in every purchase. If you are not completely satisfied with your order, we are happy to offer a return within 30 days of delivery, subject to the terms outlined below.

Return Eligibility

To be eligible for a return, the following conditions must be met:

• The item must be returned within 30 days from the date of delivery.
• The product must be unworn, unused, unwashed, and in its original condition.
• All original tags, packaging, and accessories must be included.
• The item must not show signs of wear, damage, alterations, or misuse.

Items that do not meet these criteria may not be eligible for a refund.

Non Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return. These may include:

• Final sale items
• Gift cards
• Items marked as non returnable at the time of purchase

Please review product descriptions carefully before placing your order.

How To Initiate A Return

To begin a return, please contact our customer support team within 30 days of receiving your order. When reaching out, include:

• Your full name
• Order number
• The item you wish to return
• The reason for return

Our support team will provide you with return instructions and the appropriate return address.

Returns sent without prior authorization may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect. We recommend using a trackable shipping service, as Orvellu is not responsible for lost or delayed return shipments.

Inspection And Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

• Refunds will be issued to the original method of payment.
• Processing times may vary depending on your financial institution.
• Please allow 5 to 10 business days for the refund to appear in your account after processing.

Shipping costs are non refundable unless the return is due to our error.

Damaged Or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery. We may request photo evidence to resolve the issue quickly. If the claim is approved, we will offer a replacement or full refund at no additional cost to you.

Exchanges

We currently process exchanges as a return and repurchase. If you would like a different size or color, please return the original item and place a new order to ensure availability.

Late Or Missing Refunds

If you have not received your refund after the stated processing period, please:

• Check your bank account again
• Contact your credit card company
• Contact your bank

If you have completed these steps and still have not received your refund, please contact our support team for assistance.

Policy Updates

Orvellu reserves the right to update or modify this return policy at any time. Any changes will be reflected on this page and will apply to purchases made after the revision date.